Acceptable Use Policy

1 Purpose#

Vin Socialhub is a marketplace for lawfully transferable digital products. This policy ensures that everything listed on our Platform complies with applicable laws and the terms of service of the platforms those products belong to.

By using the Platform, you agree to comply with this AUP in addition to our Terms of Service.

2 Guiding Principles#

Every product and every transaction must satisfy all three of these principles:

3 Permitted Products#

Examples of permitted digital products (subject to admin review and platform terms):

• Social media accounts that are lawfully transferable under the platform's terms.
• Digital subscriptions obtained through authorized channels.
• Software licenses sold by or with the authorization of the rights holder.
• Digital downloads, templates, e-books, and creative assets you own the rights to.
• Legitimate digital services, provided they comply with the receiving platform's terms.

4 Prohibited Content & Conduct#

Prohibited products

• Stolen, hacked, or compromised accounts.
• Accounts obtained through phishing, malware, or social engineering.
• Fraudulently verified or impersonated accounts.
• Personal data obtained without explicit consent.
• Payment credentials, bank details, PINs, or card data.
• Government-issued identity documents or private personal records.
• Unauthorized access credentials of any kind (logins, API keys, tokens).
• Products that violate applicable law in Nigeria or the buyer's jurisdiction.
• Products obtained in violation of the terms of service of any platform.

Prohibited conduct

• Registering accounts with false information.
• Using automated tools to scrape, enumerate, or attack the Platform.
• Attempting to bypass inventory controls, purchase limits, or fraud checks.
• Posting false reviews or manipulating ratings.
• Engaging in refund abuse or fraudulent chargebacks.
• Impersonating Vin Socialhub, its employees, or other users.
• Facilitating the sale of prohibited items through our messaging or support systems.

5 Seller Representations#

By listing a product, you represent and warrant that:

• You have the legal right to sell it.
• It was obtained lawfully and via authorized channels.
• It complies with the receiving platform's terms of service.
• You will not use the Platform to distribute anything prohibited by this AUP.
• You have the necessary documentation (if requested) to prove lawful origin.

You agree to indemnify Vin Socialhub against claims arising from products you list.

6 Buyer Responsibilities#

As a buyer, you agree to:

• Use purchased products only in ways that comply with applicable laws and platform terms.
• Not resell or redistribute purchased digital products unless explicitly permitted.
• Report any product that appears to violate this policy.
• Verify delivered products within the stated window.

7 Reporting Violations#

If you believe a product or user violates this AUP, please report it immediately:

• Email: support@vinsocialhub.com with the subject "AUP Report".
• From the product page: click "Report this product".
• From a user profile: use the "Report user" option.

Include as much detail as possible — links, order numbers, screenshots. We investigate every report. Reports can be made anonymously, though providing contact information helps us follow up.

8 Enforcement#

When we confirm a violation, we may take the following actions:

• Remove or disable the offending product.
• Issue a warning to the account holder.
• Suspend the account pending investigation.
• Permanently terminate the account.
• Forfeit wallet balances obtained through prohibited activity.
• Report to law enforcement where required.

We respond to confirmed violations within 24 hours. Reports involving minors, financial fraud, or serious crimes are escalated immediately.

9 Appeals#

If your product was removed or your account suspended under this AUP, you may appeal the decision by emailing support@vinsocialhub.com within 14 days. Include:

• Your account email and username.
• The product ID or order number in question.
• Your explanation and any supporting evidence.

We review appeals within 5 business days. The decision of our appeals team is final.

10 Contact#

For questions about this Acceptable Use Policy:

• Email: support@vinsocialhub.com
• Contact form: vinsocialhub.com/contact