Legal

Refund Policy

Fair and transparent refund rules for every digital product purchase on Vin Socialhub.

Last updated: September 2026
We want every purchase on Vin Socialhub to be a great experience. If something went wrong with a product you bought, this policy explains when and how you can get a refund.

1 Overview#

Because our products are digital and delivered instantly, refund eligibility depends on whether the item was delivered correctly and matches its description. We review every refund request individually and fairly.

2 Eligibility#

You may request a refund within 24 hours of purchase if any of the following apply:

  • Faulty product: The delivered product does not work as advertised and cannot be replaced.
  • Not as described: The product materially differs from its listing (wrong platform, wrong age, wrong follower count, etc.).
  • Undelivered: You paid but did not receive the product within the stated delivery window.
  • Duplicate charge: You were charged twice for the same order.
What we do first:

In most cases, we will offer a replacement before a refund. If a replacement is not possible or acceptable, we will issue a full refund to your wallet.

3 Non-Refundable Items#

Refunds are not available for:

  • Successfully delivered products that match their listing description.
  • Products you have already modified, used, or changed in any way.
  • Products delivered more than 24 hours ago with no complaint.
  • Purchases where the product was transferred successfully (ownership moved to you).
  • Change-of-mind requests after successful delivery.
Note:

Because delivered digital products are usually consumed or transferred, we cannot always restore them for resale. This is why our refund window is 24 hours and why we require verification before processing.

4 How to Request#

To request a refund, follow these steps:

  1. Log in to your Vin Socialhub account.
  2. Go to My Orders and open the order in question.
  3. Click Request Refund and select a reason.
  4. Provide details: screenshots, error messages, or evidence supporting your claim.
  5. Submit the request. Our team will acknowledge it within 24 hours.

Alternatively, email support@vinsocialhub.com with your order number and reason.

5 Review Timeline#

We review refund requests within 48 hours. You will receive an email once a decision has been made. Complex cases (particularly fraud investigations) may take up to 5 business days.

6 Processing & Crediting#

When a refund is approved:

  • The full amount is credited to your wallet balance within 3–5 business days.
  • Your wallet transaction history will show a "refund" entry with the original order reference.
  • Refunds are issued to your wallet, not your original payment source. You can withdraw wallet funds by contacting support.
  • If a replacement was provided and later also failed, you may still request a refund within the original 24-hour window.

7 Refund Abuse#

We monitor refund patterns and take abuse seriously. Accounts that repeatedly request refunds after receiving working products may face:

  • Restriction of refund eligibility.
  • Suspension of the account.
  • Termination for repeated violations.

8 Need Help?#

If you have questions about this policy or need help with a specific refund request:

Terms of Service

Rules for using the platform

Privacy Policy

How we handle your data

Contact Support

We reply within 24 hours
By using Vin Socialhub, you acknowledge that you have read and agree to this Refund Policy. Refund decisions are made at our sole discretion in accordance with applicable consumer protection law.